If you are not 100% satisfied with your purchase, you can return your order to our company for a full refund. You will need to complete the return form; the return label is attached to the original packing list.
All unworn product can be returned within 30 days from the date of purchase, with no exceptions. All we ask is that you send the items back to us in the original packaging (please put HAIX® boot box in original plain cardboard box for return shipment) and make sure that the merchandise is in the same condition.
- Products must be in the condition you received them and in the original box and/or packaging.
- Return shipping is free.
- Free returns are only provided through UPS.
- If you decide to use another carrier other than UPS, you are responsible for all return fees. Return fees are non-refundable.
- If alternate carriers are used (other than UPS), lost shipments are not the responsibility of HAIX® North America.
- HAIX® does not offer exchanges; instead we ask that you place a new order.
- HAIX® has provided a pre-paid UPS domestic label to return the purchase to us. You can drop off the package at your nearest UPS location or anywhere UPS picks up.
- Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account. We appreciate your patience.
- We are unable to offer exchanges for orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.
For orders purchased from an authorized dealer, you must contact the dealer direct for any returns or exchanges.
