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UPS Ground: from $7.95 up
UPS 2 Day: from $37.95 up

We accept Mastercard, VISA, and American Express.

Because of import and customs duties involved in shipping to other countries, we can only ship to destinations within the United States.

Typically, orders leave our warehouse within 24-48 hours of receipt. We ship online orders via UPS to destinations within the United States.

If for any reason you wish to return boots purchased from the HAIX® online store, please contact HAIX® North America at 866-344-HAIX to obtain a return authorization to ship with your boots. We will accept returns for credit or exchange on purchases made within the last 30 days. Boots must be in new condition and returned in their original HAIX® boot box. A small 5% re-stocking fee may be applied.
For orders purchased from an authorized dealer, you must contact the dealer direct for any returns or exchanges.

HAIX® offers a one year limited warranty that our boots will be free from defects in materials or workmanship. If the purchaser discovers any defects within the first year, contact HAIX® North America at 866-344-HAIX to file a warranty claim. HAIX® will repair or replace any item at no charge if found defective under the manufacturer warranty. For further information about warranty coverage please contact HAIX® North America directly.

All of our fire boots and some of our EMS boots have NFPA certifications, among others. Some boots are certified to more than one NFPA standard. Please click "download features" on a boot's product page to determine the certifications for that boot.

All of our boots can be re-soled with original manufacturer soles and materials through our Extended Wear Program.

All of our fire boots come in women's sizes 5-12. All other boots can be fit to a ladies foot by ordering one size smaller in a men's size boot.

Most people can fit into our boots as our sizes fit up to either a men's size 15 or 16. For those with special circumstances, in some cases, a non-returnable custom made boot can be produced to your measurements for an additional fee above the regular price of the boot. You must allow 12-16 weeks for delivery.